If users are having issues with the VPN not connecting it may help to re-start the GlobalProtect Task.
In the Windows Taskbar, right-click and choose Task Manager:
Search for GlobalProtect. In the Tasks list, right click on GlobalProtect Client and select End task:
Close Task Manager.
Click on the Windows Start button and search for GlobalProtect. Click on the GlobalProtect App to restart the VPN:
The GlobalProtect VPN should try and authenticate again against the users Health Harmonie email credentials:
and then the VPN should be Connected:
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